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#415760 - 10/14/21 07:15 PM Lightspeed for the win today
Enlisted Pilot Offline
Second in Command

Registered: 06/20/18
Posts: 163
Loc: Ohio
Shout out to Lightspeed customer service.

My current set of Lightspeed Zulu 3s are about 3.5 years old and I have worn them for about 600 or so hours of flying.

The ear cushions are very soft leather (or leather like, either way very soft). having worn glasses for almost every bit of those 600 hours the leather lining stuff has started to flake away where my glasses sit. This is probably why LS sells a refresher kit which includes two new ear cushions, a new top of the head cushion thingy and 2 new mic muffs for $50. I think their site is a little buggy especially when attempting to order from my phone.

Long story short my order never actually went through and my card wasn't charged. I call them a about a week later and the lady fixed my issue and took my card info. within a couple days I got a shipping notification. well.... I got two shipping notifications.

still thinking this must be a residual bug in their system and I really didn't worry about it since both notifications had the same delivery date. Turns out they sent me 2 refresher kits when I for sure only paid for one.

Not wanting any bad aviation karma I called them up this morning to offer to send them back, the same nice lady said no worries and that I was welcome to keep the goods.


Do Bose A20s have similar wear and tear issues?

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#415770 - 10/15/21 11:44 AM Re: Lightspeed for the win today [Re: Enlisted Pilot]
Viper_96 Online   content
Platinum Pilot

Registered: 03/09/15
Posts: 2672
Loc: Stockton, MO
EP,

I have had nothing but good things to say about Lightspeed as a company. I have 8x headsets of theirs and ZERO complaints as to the quality of the product and customer service regarding any issues. Glad your experience was a good one, always nice to know there are companies who know how to do customer service the right way!

By the way, unsure about Bose... I have only flown with them (great headsets), never owned a pair.

Cheers,

Viper

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